How Will Your Team Use IT Help Desk Services?
On any given day, someone on your team will have email issues, be unable to log in to their computer, experience a slow internet connection, have trouble saving a file or any number of other issues – including the dreaded blue screen of death. Computer problems happen, but they don’t have to cripple your organization.
The solution is an IT help desk staffed by experts who are passionate about making your help desk run better.
Those help desk experts make sure we can resolve issues quickly, reassure callers that we have them covered, and support your organization, not just your technology.
Benefits of IT Help Desk Services
Limit downtime & boost productivity
Our help desk personnel have the knowledge and experience to solve computer problems quickly and efficiently. Remote access allows them to solve issues anytime, from anywhere.
Reduce wait times
Help desk technologists provide quick solutions to computer issues. They also provide the reassuring voice of someone who grasps a problem and can solve it.
Remove added costs
Partnering with Digital323 means adding an essential service without increasing the price per instance. No taxes. No extra fees. Just help when you need it.
Eliminate the blame game
Many help desk calls occur because of human error, but we’ll never make any of your team members feel bad about asking for help. Afterall, that’s what we’re here for.
What Are the Benefits of Server and Network Management?
We’re proactive, not reactive – our team spots trouble before it disrupts your workday. If a problem or outage occurs, we remedy it quickly with remote and on-site support.
Technology can advance or evolve in the blink of an eye. We work with you to build an infrastructure that grows with the needs and goals of your organization.
Failing to apply the right patches or update your systems makes it easy for hackers to get in. We take care of it all, so you can enjoy peace of mind and focus on the important stuff.
We provide complete visibility into the health and status of your infrastructure. This means you can stay ahead of issues and better budget for IT projects or expenses.
What’s New with Digital323?
Multi-Factor Authentication: What It Is and Why You Need It
How a Disaster Recovery Plan Protects Your Business
What Our Clients Say
“Digital323 was the IT support find of the year for our IPA and our practice sites. John Hsin and his team define the benchmark for professionalism, reliability and competence for HIT services in physician practices--outstanding!”CMO of IPA
“We developed an IT relationship with Digital323 in August 2010. They have taken an active part in implementing our new practice management system. They have provided consistent and high quality service to our clinic. They treat our whole office as a client -- not just the owners. It has been a pleasant experience working with Digital323 from the beginning!”Neurosurgical Practice
“We recently expanded to an additional office across town, and the professionals at Digital323 helped to manage all aspects of our IT, from coordinating vendors to ensuring that the printers were working. They made the whole process incredibly easy. We couldn't have done it without them!”Mortgage Company